Frequently asked questions
Can I insert a list of sites for monitoring?
While creating a new monitoring task click "Add list" near the URL field. Then insert into the extended field the list of sites, each one from the new line.
How to add more sites for monitoring?
Sign in at www.host-tracker.com and on the main page and click "Add", for web sites click on http. Then fill regular task creation form.
Does HostTracker affect my analytics?
HostTracker does not execute any javascripts while checking your sites. So, if you use external monitoring tool, like Google Analytics, these checks are not counted. However, if you use some internal monitoring system - HostTracker requests will be logged. In this case you may exclude checking servers by IP. List is here.
How to check CONTENT with HostTracker?
Visit this link for detailed instructions: Content Check.
Does HostTracker support HTTPS monitoring?
Yes, HostTracker has full https support. Certificate-related errors are reported as well as usual http error codes.
Where can I find the list of HostTracker IPs?
IP addresses of all HostTracker servers are in this list. Note that the list may change over the time, as HostTracker network grows.
I set my site to be checked every 1 (10, 30 etc) minutes, however I see only 1 record in logs for a day. Why?
Note that adjacent checks with the same result (all show Ok or all fail) stack into a single record in logs by default. Pay attention to columns "Check cnt." and "Interval" in the log. "Check cnt." shows how many checks have been made for the specified interval. It is done to make logs less bulky. However, you may turn on "Full log" option for your tasks - in this case all checks are saved separately. You may select this option while creating or editing a task.
Which payment methods do we accept?
Most used payment methods are: Credit/debit card, PayPal, Wire transfer, Cryptocurrency, WebMoney. If you wish to use other - contact support.
How do I enable a new SSL Certificate Monitoring Check at HostTracker?
Activating a new SSL Certificate Monitoring Check takes several minutes. Please start off on the Certificate expiration window.
- Enter your domain name.
- Add a task name.
- Press Save.
For more details, please follow the link.
How to update credit card for billing?
Visit Billing page and click "use other" in Payment method field next to the current card. Select "New Credit/Debit card", enter the new CC info and perform the payment for minimal amount. All further payments will be taken from the new card, and the paid amount will be subtructed from the next charge.